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AdminBuddy makes

Salesforce Support

cheaper, faster & easier.

What is AdminBuddy?

Cloud Masons | What is AdminBuddy Salesforce Support Service

AdminBuddy is an Australian-based, pay-as-you-go Salesforce administration and support service for small businesses that would rather focus on their customers, not their Salesforce challenges.

Who We Can Help

  • Manufacturing & Construction
  • Transport & Logistics
  • ELC’s/Childcare Providers
  • Registered Training Organisations
  • Professional Services
  • Healthcare Providers
  • Recruitment Agencies
  • Aged Care Providers
  • Community Groups
  • K-12 Education Providers
  • State Government
  • Local Councils
  • Statutory Authorities
AdminBuddy-Challenges-Your-entire-Team-are-already-too-busy-e1571478398331.png
  • Are new to Salesforce & need help to get started
  • Only need occasional or part-time Salesforce support
  • Have ‘gremlins’ in Salesforce that cannot be explained
  • Have a heap of Salesforce jobs piling up
  • Have a Salesforce Admin that’s under the pump
  • Run their business from home
  • Only need complex things fixed in Salesforce
  • Prefer to focus on their customers, not their IT
  • Are Recruiters looking to help a client
  • Want to implement a new feature
  • Need an AppExchange app configured
  • Have a small project
  • Are struggling to recruit the ideal Salesforce Admin
  • Are not IT-savvy but still want to get the most out of Salesforce.

Pricing

Buddy Packs are designed to be affordable for small business owners & non-profit organisations.

Buddy Pack Price (ex. GST) Days (Commercial) Days (Non-Profit)
Expert For a Day
$800
1
1.5
Got a few Things to fix
$1,950
3
5
Buddy For a Week
$3,000
5
8
Regular Visitor
$5,000
10
15

Call 1800 283 397 to discuss our payment options

Why it's a better way

Pay-As-You-Go

Purchase AdminBuddy Packs in lots of 5, 10, 25, 50 or 100 Hours then use them to get Salesforce admin tasks done quickly. Hours never expire & top up only when you need to. Buy in bulk & save. Non-Profits get 25% extra on all Buddy Packs.

On-Demand Support

Use our Salesforce support services only when you need to, or want to. Once a week or once a year, it's your choice how and when you get problems fixed or new features implemented in your Salesforce environments.

No Contracts

At AdminBuddy, we don't believe in lock-in contracts. No minimum spend helps you get a more incremental ROI on your Salesforce investment & greater flexibility in how you get help when you need it. That's a Salesforce support model that works for you.

Do the Maths

1 Administrator
Salary + On Costs - 95K+
Working Weeks/Year - 47
Working Hours/Year - 1880
1 AdminBuddy
7 'Besties' Buddy Packs - 70K
Working Weeks/Year - 52
Working Hours/Year - 2080
Saving - 20%

Ways We Can Help

Tip: Hover over a tile to see indicative hours for some of the services we offer.

Data Management

Are your reports producing inaccurate or weird results? Do you have some fresh data to load and want it cleansed first?

Examples

Remediation (per 2000)
Migration (per 2000)
XL Connector (Setup)
Data Storage Cleanup

Screens & Objects

Are users saying they find the screens confusing or inconsistent? Want to create a new Screen to capture different data?

Examples & Costs

Fix a Page Layout (All Profiles)
New Screen w/20 fields
New Record Type (3 Profiles)

Service Cloud

Deliver a better customer service experience with improved case management, consoles and CTI/Omni Channel customisations

Examples & Costs

Install Live Agent
New Service Console
Modify Case Record Type
Modify Case Assignment Rules

Sales Cloud

Want to refine your Sales Processes? Need an annoying error to stop happening when working with Leads & Opportunities?

Examples & Costs

Custom Sales Process
New Sales Console
New Pricebook with Products
Set up New Campaign

Lightning Platform

Feeling like your Salesforce environment is behaving weirdly? Need an environment clean out or new Sandbox set up?

Examples & Costs

Single Sign-On Setup
Modify/New List View
Two Factor Authentication
Debug an System email Error
Set up a Connected App

Reports & Dashboards

Want a nifty new report or dashboard to make the most of your new customisations? Got a report that is showing data it shouldn't be showing?

Examples & Costs

Modify Existing Report
New Calculated Field
Clean Up Report Data
5 Reports w/ Dashboard Pack

Users & Security

Created a new role and want a custom profile or permission set created? Is someone seeing data that they shouldn't be seeing?

Examples & Costs

Update Role Hierarchy
Set up a New User
New Permission Set
Debug Record Access Problem
New Custom Profile

Workflow Automation

Sick of manually updating records and want it automated? Are you getting weird error messages in your email Inbox that make no sense?

Examples & Costs

Update a Workflow Action
New Process Builder Flow
Resolve Automation Error
New Approval Process
Create a new Outbound Message

That's just a few of the ways we can help you.

The AdminBuddy Team

Supporting Aussie small businesses is our passion.

  • Experience
  • Skills
  • Certifications
  • Customer 1st

Everyone loves some trivial stats about the team

0 k+
AVG # OF LINES OF APEX WRITTEN
0
AVG # OF SALESFORCE PROJECTS
0
AVG ADMINBUDDY SHIFT (HRS)
0
AVG # OF CERTIFICATIONS EACH
0
AVG # OF YEARS IT EXPERIENCE
0
AVG. # OF TRAILHEAD BADGES
0
AVG # OF SALESFORCE YEARS EXP
0
AVG # OF COFFEES PER DAY

We all graded each other's Salesforce kung fu

Complex Workflow Automation 88%
Sales Cloud/Service Cloud 83%
Communities Setup and Branding 88%
Aura Components/Visualforce 68%
Apex/REST API Development 74%
Salesforce Administration 100%
Salesforce Platform 96%
Error Debugging Kung Fu 90%
Project Management 52%
Business Analysis 81%
Helping Customers 100%
Solution Design 80%

We treasure our Salesforce Certs.

And we're getting more every month.

We're more than just a bunch of #salesforcetragics​

Cloud Masons | AdminBuddy Team #eatsleepsalesforcerepeat

Eat. Sleep. Salesforce. Repeat.

Our team members are not only highly experienced Salesforce professionals, they are also passionate about delivering realistic and positive outcomes for our clients. Like Salesforce.com, TRUST is our No. 1 priority.

Cloud Masons | AdminBuddy Team #australian-operated

Australian-Based Team

The Cloud Masons Team, based in Adelaide, are available to help you 6 days a week. Our operating hours are 7AM to 11PM Australia-wide. Call 1800 BUDDYS to find out more.

Cloud Masons | AdminBuddy Team #expertplanners

Expert Planners

Each of our team members has been delivering complex Salesforce solutions for an average of 5 years across different industry sectors. Juggling multiple projects simultaneously is 2nd nature to them.

Cloud Masons | AdminBuddy Team #lifelonglearners

#lifelonglearners

Everyone at Cloud Masons is constantly always researching and testing out new features right across the Salesforce suite of products or they're building out their list of Salesforce certifications. Including Bo the cat.

Cloud Masons | AdminBuddy Team Clearances

Trust is No.1

All our team members hold Australian National Police Checks and Working With Children Clearances. This gives you peace of mind that your AdminBuddy Agent is trusted to do the right thing.

What Our Customers Say

Real People. Real Comments.

Want to know more about AdminBuddy?

Call 1800 283 397 to speak to a real person.

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